Features and Unique Selling Points addressed by GUESTBOOK Booking Engine:
TO IMPROVE SALES:
Can book multiple rooms in one booking and with the rooms booked on different LOS or even different stay dates.
Cross-sell and co-promote with other hotels to share guests, increase exposure to new markets and help guests book itineraries (multi-destination stays).
Manage yield automatically with the booking engine’s yield tool. Set rules according to % occupancy or revenue required. Set yield rules by dates or date ranges, assign to your rate plans and promotional rates as required and your rate values will be adjusted automatically in line with demand to help you maximize yield.
Provide your Travel agents with exclusive access to your booking engine where they can see and book their negotiated and contract rates, secured via login ensuring agent rates aren’t made public. Each agent is set within the booking engine with an account where essential data is recorded helping your sales team service your agents effectively and building essential statistics on your travel agent partners’ booking behaviour and sales performance.
Create agent rates based on commission and margin (net rates) and assign to your agents, enabling your hotel to be bookable to your travel agent partners worldwide 24/7 365 days a year. Build your Agent Net Rate and Commission Rate contracts in the Agent Contract Engine. Share these negotiated rates within each of your agent’s exclusive accounts in the booking engine, and print and share the agent contracts with your agents for their records.
Create Package Rates easily and quickly with the dedicated package rate builder. Promote the packages with full descriptions and picture galleries.
Upsell extra services at your hotel to bookers, and where certain charges are compulsory, set these to be mandatory for the period or dates where required and they will be forced on to bookings.
Don’t lose bookings when your property has no availability by presenting an intuitive calendar that allows the user to easily find and book the nearest available dates.
The Hotel information is clearly displayed giving the hotelier the opportunity to fully inform potential guests and travel agents about their hotel and destination in a clear and concise fact-sheet style presentation supported by generous galleries of pictures.
Fact Sheet Engine – Generate a travel agent targeted fact sheet on your hotel with 1 click to print and share (email) with agents and media.
Display full galleries of pictures to showcase your hotel, your destination, each of your room types and your packages.
Create rate plans specific to market – Agent, Public, Corporate, House Use and Campaigns. These targeted rates are bookable under use of the correct code. The database creates datasets for each market helping you monitor the performance of the different rate types and rate markets, and each rate plan’s yield and performance, so you can refine your rate strategy and optimize yield.
Build your Agent Net Rate and Commission Rate contracts in the Agent Contract Engine. Share these negotiated rates within each of your agent’s exclusive accounts in the booking engine, and print and share the agent contracts with your agents for their records.
Manage your closed group marketing campaigns easily with the booking engine’s built in Campaign tool. Record and monitor the essential data of each campaign to analyze the performance of your campaigns.
Set and save surcharges to add to your Travel Agent contracts and make these surcharges also bookable online to your contracted agents.
Groups of 2+ hotels can take advantage of the group booking engine to increase the opportunity for sales for all hotels within the grouping. Promote special offers on the group booking engine’s landing page and make all hotels within the group bookable through one booking engine encouraging multi-property bookings. Convenient for creation and management of campaigns and closed group marketing across all hotels in your group.
Beat the OTAs! Drive more direct bookings by beating the OTAs who break rate parity using the built in tool to automatically adjust all rates mapped in to your booking engine from your channel manager to ensure your direct channel always has the best rates.
Drive more direct bookings using the built in Demand Generators.
Easily set and promote all the best demand generating promotions including Early Birds, Stay Pays, Last Minutes and Dynamic promotional rates.
Set and manage the full range of room and rate restrictions including, suspend room, stop sell, minimum stay, maximum stay, CTA and CTD.
Integrate with the market leading channel manager, SiteMinder.
Set promotions rates to target specific markets including Mobile Only, Group Booking Engine, Corporate and House Use.
Generate booking widgets to share with your affiliates to support your campaigns and create booking funnels.
Build effective marketing strategies with the agent, affiliate and guest data processed by GuestBook helping you to maximize the potential of all your clients and trade contacts.
TO SUPPORT YOUR TEAM:
The Hotel information is clearly displayed giving the hotelier the opportunity to fully inform potential guests and travel agents about their hotel and destination in a clear and concise fact-sheet style presentation supported by generous galleries of pictures.
Fact Sheet Engine – Generate a travel agent targeted fact sheet on your hotel with 1 click to print and share (email) with agents and media.
Guest Info. forms within the booking process create the essential rooming list for the hotelier including essential information for professionally managing guest expectations and ensuring a smooth check-in without any awkward or unwanted surprises, with the Lead Booker (staying guest or not) clearly identified and guest age groups in each room booked assigned.
Use the Home Page KPI toolkit to help you monitor, plan and tweak your rate strategy. Benchmark against other hotels in the region to gauge your performance and identify where new opportunities lie for your hotel.
Manage your bookings, both offline and online, using the internal reservations engine. Easily enter and record all your bookings in the system to increase the power and effectiveness of the KPI toolkit.
Create tax invoices and room folios including the ability to add offline extra charges such as restaurant bills or spa charges to the room billing where required. Also record and manage deposit and refund payments.
Guest Info. forms within the booking process create the essential rooming list for the hotelier including essential information for professionally managing guest expectations and ensuring a smooth check-in without any awkward or unwanted surprises, with the Lead Booker (staying guest or not) clearly identified and guest age groups in each room booked assigned.
Collection of guest info can be customized to ensure all address and contact info is captured along with additional useful information such as each guest’s arrival time, custom info such as dietary requirements or preferred floor, and guest contact details for each guest (if required). Information fields can be forced (mandatory) or made optional.
Make your hotel Adult Only with 1 click, preventing confusion and unwanted bookings from families where children and/or infants are not accepted as guests.
Set the display order of your Rooms and Rate Plans.
Set polices for default use and at rate level to ensure your bookers are clearly informed of your Payment, Deposit and Cancel policies, along with terms and conditions. Policies are displayed with each rate plan and printed on the booking notifications.
Use the Home Page KPI toolkit to help you monitor, plan and tweak your rate strategy. Benchmark against other hotels in the region to gauge your performance and identify where new opportunities lie for your hotel.
Manage texts across your rooms and rates quickly and easily with the bulk text editing tool.
Easily manage rate restrictions (stop sell, CTA, CTD, and LOS controls) and never forget to turn off a rate restriction again with the restriction reporting tool and notifications.
Extract and print a variety of reports to help you with managing and planning your rate strategy and travel agents.
Easily monitor and manage your agent and affiliate commissions on bookings with the rate builder’s commission rates and reporting structure.
Manage your bookings, both offline and online, using the internal reservations engine. Easily enter and record all your bookings in the system to increase the power and effectiveness of the KPI toolkit.
Manage your inventory easily using the booking engine’s inventory calendar with Bulk Update, 2 Year’s of Availability, choice of views and filters for easy management, and rate override tools.
Always keep your full 2 year calendar topped up and available for bookings. Automate the top up of your inventory and the extension of your rates as the calendar rolls over to ensure your property is always offering the maximum availability, for the full 2 years, with the automated Rollover tool.
Create custom email notifications using the built-in HTML editing tool.
Keep an eye on your upcoming check-ins with the check-in report.
Create tax invoices and room folios including the ability to add offline extra charges such as restaurant bills or spa charges to the room billing where required. Also record and manage deposit and refund payments.
Avoid Double Bookings as GuestBook makes live calls to the channel manager inventory calendar at point of confirmation, with this latest check ensuring against lag time double bookings.
